** “Due to current measures to protect everyone’s safety and the effect of COVID-19 pandemic in shipping services, please expect delays in processing and delivering your order.”
Standard orders placed Monday through Friday (excluding public holidays and peak periods such as Christmas) are processed and shipped within two business days. In the event there are fulfilment issues, we will be in contact within 48 hours to discuss them with you. Standard orders placed on holidays or the weekend are processed and shipped within three business days.
You will receive an email notification when your order has been dispatched, to help you track your items.
If you are not at your place of residence during the hours of 9 am-5 pm from Monday to Friday, we recommend you provide a suitable daytime delivery address to avoid delays or mail redirections. This is important for all deliveries, which require a signature upon receipt and extremely important for customers who live in an apartment complex.
Our couriers are unable to deliver to your post office box or parcel lockers (unless you live in regional/remote Australia) as they are unable to access these facilities. Please DO NOT provide a PO Box, Parcel Locker or Post Office as your shipping address (unless Australia Post has explicitly agreed to accept your parcel for you - only applicable for remote postcodes). Doing so will only cause delays as we will need to reach out to you to obtain a suitable street address before dispatch.
If you live within an apartment complex and are not home when the courier attempts delivery, you will be carded to collect the consignment at the courier's nearest depot or may be charged at your own cost to have the consignment redelivered. We will not be responsible for any additional charges for redelivery to apartments.
Express shipping rates are not explicitly advertised as these vary on a case by case basis taking into factors such as actual weight and cubic weight. If you require this service, please send us an email right away at firstname.lastname@example.org outlining your postcode and the items you would like to order and we will get back to you with urgency with the best shipping quote we can obtain and shipping timeframes.
Orders will be shipped on the same business day (provided your order is received before 1 pm AEST). Express delivery takes 1-3 business days from the date of dispatch for all Australian East Coast metropolitan areas and 4-7 days for the outer suburbs of the Eastern states and our WA & QLD friends. These are estimates only provided by Australia Post and therefore we will not provide any guarantees with these timeframes.
We use the following carriers to deliver our orders:
- Australia Post
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.